Community Groups/Mobile Customer Service

Friends of St Marys & St Edwards Parish Church

Mr Graeme Loveland 01245 400040

Mrs Mary Armson 01245 400541



Chelmsford City Council visit West Hanningfield Village Hall monthly to help with:

  • Recycling
  • Housing Benfit or Council Tax
  • Report issues in your area
  • Tourism and Leisure

These take place on the second Tuesday of each month from 2.00 – 3.20pm.

The team now visits 17 communities around the City every month.  The service is usually targeted where public transport is perhaps less frequent, to make sure that residents with the greatest need for advice and support, such as the elderly, young families and those with mobility requirements, can access information and advice about Council services locally.

A range of enquiries are covered, including:

  • advice on how to seek help with housing benefit or Council Tax
  • reporting environmental problems
  • FREE replacement recycling sacks and dog waste bags
  • providing information on leisure, tourism, local issues and much more

Where possible, partner organisations attend sessions to promote services and to be available for enquiries.  These include Essex Police, Essex Fire & Rescue Service, Citizens Advice Bureau and other Council Services.

Popular Misconceptions
It’s not a Mobile Unit – Many people think that the MCIS operates from a vehicle.  In actual fact, the service is delivered from Village Halls, shops, Post Offices and Churches.

Not just a bag delivering service – Distributing recycling sacks and dog waste bags is not all we offer.  The service provides information about council services and events and the knowledgeable team can offer advice and support.